MCWL Privacy Policy — How your data is kept secure

This privacy policy applies to the MCWL website (mcwl.best), the mobile app, and all associated digital services. Any data generated when you create an account, place bets, or contact our support team is governed by this policy.

By using the MCWL platform, you consent to the collection and use of your data as described in this privacy policy. If you do not agree with any part of it, we recommend refraining from using MCWL's services. For any questions or concerns, write to us directly at support@mcwl.best.

MCWL collects three types of data — what you provide directly, what is generated automatically when you use the service, and what is required for identity verification.

MCWL uses the data it collects solely for specific purposes. Each purpose is clearly outlined below so you know exactly how your information is being used.

MCWL does not sell, rent, or use your data for advertising purposes. Our position on this is clear and will not change.

However, in certain limited circumstances, data may be shared with specific parties:

• Payment Processor: To process deposits and withdrawals, necessary information is shared with payment networks such as bKash, Nagad, or banks. These providers follow their own privacy policies.
• Game Provider: Game providers such as Pragmatic Play or Evolution may access limited data for technical purposes — strictly for managing game sessions.
• Legal Obligation: MCWL may be required to disclose information in response to a lawful request from law enforcement or a court order.
• Anti-Fraud System: Specialized security software may analyze limited data for fraud detection purposes.

MCWL employs multiple layers of security to protect your data. It is not just encryption — a combination of methods works together to safeguard the entire system.

• SSL/TLS Encryption: Every connection is secured with 256-bit encryption — no one can intercept or read your data in transit.
• Two-Factor Authentication (2FA): You can enable an extra OTP verification step at login — knowing your password alone won't be enough to access your account.
• Firewall & DDoS Protection: MCWL's servers are monitored around the clock and suspicious traffic is blocked automatically.
• Access control: Even MCWL staff can only access data relevant to their specific role — no one has blanket access to everything.
• Regular Security Audits: External experts regularly audit MCWL's systems to identify any vulnerabilities.

MCWL uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience. MCWL uses three types of cookies:

Essential Cookies: To maintain login sessions and ensure site security. These cookies are essential for the site to function properly — they cannot be disabled.

Functional Cookies: To remember your preferences — such as language, display settings, or your preferred game category — so you do not have to reconfigure them every visit.

Analytics Cookies: To understand which parts of the site are used most — entirely aggregate data, with no personal information involved. These can be disabled from your browser settings.

You have several important rights regarding your data on MCWL. To exercise any of these rights, write to support@mcwl.best.

• Right to Access Your Data: You can request to see what information MCWL holds about you. Upon request, it will be provided within 30 days.
• Right to Data Correction: If any of your information is incorrect or outdated, you can request a correction through your account settings or by contacting support.
• Right to Erasure: After closing your account, you may request deletion of your data — everything beyond what is legally required to be retained will be removed.
• Data Portability: You may request a copy of your betting history or transaction records in a readable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS messages at any time.

MCWL does not retain data beyond what is necessary. Information is stored only as long as your account is active and services are being provided.

When an account is closed, most personal data is deleted within a defined period. However, certain data must be retained for legal reasons — for example, financial transaction records may need to be kept for 5 to 7 years. This is a requirement under Bangladesh's financial regulations, not a choice made by MCWL.

KYC documents are stored securely after verification. This is necessary to prevent fraud and avoid repeat verification in the future. These documents are never shared with third parties.

For any questions, concerns, or complaints regarding the privacy policy, please contact MCWL. We take every matter seriously and are always ready to assist.

Email: support@mcwl.best

General inquiries are responded to within 24 to 48 hours. For urgent security issues, contacting us via live chat will get you a faster resolution. No MCWL staff member will ever ask for your password, OTP, or payment PIN — if anyone does, treat it as a fraud attempt and report it immediately.